Privacy policy

Effective date: 5 July 2026 · Last updated: 5 July 2026

Smart Vyapaar ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store, and protect personal information when you visit smartvyapaar.online, contact us, book a strategy call, or use our website design, software, SEO, marketing, and related services in India.

1. Who we are

Smart Vyapaar is an Indian business growth agency providing websites, custom software, SEO, Instagram/reels marketing, Google Business optimization, and AI automation. For privacy-related questions, contact us on +91 62619 51953 (WhatsApp).

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details - name, phone number, email address, business name, city, and messages you send via WhatsApp, email, contact forms, or strategy calls.
• Project information - requirements, brand assets, content, credentials needed to deliver websites or software, and feedback during a project.
• Payment information - billing name, GST details, transaction references, and invoices. Payment card or UPI details are processed by third-party payment providers; we do not store full card numbers.
• Website usage data - IP address, browser type, device information, pages visited, referring URLs, and approximate location derived from IP.
• Marketing and analytics data - cookie identifiers, campaign sources, and interaction data when you use our site or ads that link to us.

3. How we use your information

We use personal information to:

• Respond to enquiries and provide quotes, proposals, and customer support
• Deliver websites, software, SEO, marketing, hosting, and related services
• Send project updates, invoices, and service-related communications
• Improve our website, services, and client experience
• Measure marketing performance and website traffic
• Comply with legal, tax, and accounting obligations
• Protect against fraud, abuse, and security incidents

We do not sell your personal information.

4. Legal basis and consent

We process personal information based on one or more of the following: your consent (for example, when you submit an enquiry or accept cookies), performance of a contract or pre-contract steps, our legitimate business interests (such as improving services and preventing misuse), and compliance with applicable law, including India's Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

5. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features. Where required, we will request consent before placing non-essential cookies.

6. Third-party services

We may share limited information with trusted providers who help us operate, such as:

• Hosting, domain, and cloud infrastructure providers
• Payment gateways and invoicing tools
• Analytics services (for example, Google Analytics or Search Console)
• Communication tools including WhatsApp, email, and video call platforms
• Marketing, CRM, and project management software

These providers process data only as needed to perform services for us and are expected to protect it appropriately. Our site may also link to third-party websites; their privacy practices are governed by their own policies.

7. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, including to deliver services, maintain business records, resolve disputes, and meet legal requirements. Project files, invoices, and support records may be kept for several years where required for accounting or legal compliance.

8. Your rights

Subject to applicable law, including the DPDP Act, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent where processing is consent-based
• Request erasure of personal information, subject to legal retention requirements
• Nominate another person to exercise your rights in certain circumstances
• Lodge a grievance with us regarding our handling of your personal data

To exercise these rights, message us on WhatsApp (+91 62619 51953). We may need to verify your identity before responding.

9. Security

We use reasonable administrative, technical, and organisational measures to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security. If you believe your interaction with us is compromised, contact us promptly.

10. Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11. International transfers

Our primary operations are in India. Some service providers may process data on servers located outside India. Where this occurs, we take steps to ensure appropriate safeguards consistent with applicable law.

12. Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes may also be communicated via our website or direct notice where appropriate.

13. Contact and grievance

For privacy questions, data requests, or grievances:

• Phone / WhatsApp: +91 62619 51953
• Website: https://www.smartvyapaar.online/

We aim to acknowledge grievances within a reasonable timeframe and resolve them in accordance with applicable law.